The pandemic forced many owners to shift from brick and mortar to ecommerce. Some succeeded, and some did not.
This episode’s guest was one of the successful — she doubled her brick and mortar business revenue in 2020 by implementing Shopify, Klaviyo, and a seamless in-store and online rewards program.
Mandy Butera began her journey as an entrepreneur at age 50 when she started Wren and Wild a brick and mortar business featuring clean beauty and aerial yoga, in Bend, Oregon. Her business evolved and she was building a good customer base, then COVID hit.
Instead of panicking, Mandy taught herself eCommerce and joined our Coalition membership. Listen to this episode to learn how she’s now hitting sales highs and doubled her revenue in the last year by transitioning her brick and mortar to eCommerce.
If you’re in the transition or considering turning your brick and mortar into an online store this episode is filled with good tips about how to integrate the two business models. If you’re already running an eCommerce business Mandy also has tons of tips around how to build a rewards program and smart email marketing to build customer loyalty.
This is a well-rounded conversation and I know you’ll walk away with at least one tip to implement in your business.
Episode Highlights
- 4:54 How Mandy started as an entrepreneur
- 8:30 Taking time for clarity before launching a business
- 9:14 Restarting, again, after losing a lease
- 11:11 Mandy’s brick and mortar and how COVID impacted it
- 13:57 How launching a Shopify site doubled business
- 15:28 Brick and mortar to eCommerce: the differences and advice for people transitioning
- 17:04 The importance of data and capturing email in store
- 18:13 Transitioning a rewards program from brick and mortar to eCommerce
- 19:38 Rewards program recommendations
- 20:20 What makes a good rewards program
- 23:04 Things that have moved the needle in Mandy’s business
- 27:29 SKU management and how to narrow and focus offerings
- 30:30: Planning for Q4 and holiday
- 31:41 The importance of a network when you’re growing a business
- 33:50 What brought Mandy’s site from a 1.9% conversion rate to 3.9%
- 35:54 Advice for people growing and building a business
Links And Resources
- Wrenandwild.com
- @wrenandwild on Instagram
- Smile.io Rewards Program
- Klaviyo.com Email Marketing
- Conversion Crimes Website Testing
- The Coalition
- @a_brawn on Twitter
- Review or subscribe on iTunes
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Sponsor: Klaviyo
Are you working around the clock to build the business you always imagined? Do you want to communicate with your fast growing list of customers in a personalized way, but also get time back to work on the rest of your business?
Do you ever wonder how the companies you admire, the ones that redefine their categories, like Living Proof and Chubbies, do it?
They do it by building relationships with their customers from the very beginning, while also evolving in real time as their customer’s needs change
These companies connect quickly with their customers, collect their information and start creating personalized experiences and offers that inspire rapid purchase…often within minutes of uploading their customer data
Klaviyo empowers you to own the most important thing to any business…the relationship between you and your customers, and the experiences you deliver from the first email to the last promotion.
To learn more about how Klaviyo helps you own your growth, visit www.klaviyo.com/influence.
Sponsor: Optimonk
At Ecommerce Influence, we struggled to answer the same question as most of our listeners: how do we best monetize our hard-earned website traffic? We wanted to improve conversions, personalize experiences for our site visitors, and create popups that people actually love.
Lucky for us, we found a solution — OptiMonk. Companies like BlendJet, Avon, and The Body Shop use OptiMonk, because their solutions can boost an online store’s revenue by 20%.
OptiMonk can help you increase average order value, decrease cart abandonment, and collect valuable customer feedback. We worked with Optimonk to create a collection of high-converting popup templates exclusively for our listeners.
Visit optimonk.com/influence to check them out, AND get a 50% discount off your first 3 months.
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