Sizing Image

311: Can Someone Else Do That?: Processes and Systems to Level Up Your Business

Posted by Austin Brawner on July 6, 2021

 

 

Are you winging it when it comes to processes and systems in your business? Today’s guest will help you stop before you spiral out of control

Joshua Uebergang is a master of processes and systems. He is the director of Digital Darts, a Shopify agency based in Australia, as well as a certified Shopify Marketing Expert. He is also a member of the Coalition

In this episode, we get an inside look into an ultra-organized mind. We talk hiring process, the importance of SOPs (and how to write them), iOS 14 mistakes and opportunities, and tools and resources to create your own processes and systems.  

Leave this episode with direct actions to get more organized and build a business structure so stable “a fool could run it.” 

Episode Highlights:

  • 4:19 What Joshua is most interested in right now post-iOS 14 apocalypse
  • 6:00 How Joshua got into eCommerce and the shift from Magento to Shopify
  • 8:39 Key processes and systems that helped Digital Darts grow over the last 6 years 
  • 10:42 Why you need a step-by-step hiring process
  • 12:01 The tools Joshua uses to manage processes 
  • 15:00 Defining the “why” in SOPs – not just the how
  • 16:40 Comparing project management tools 
  • 17:45 How the Coalition helped Joshua level up in his business
  • 22:17 Thinking about systems not only in business but also in your relationships
  • 24:05 Common mistakes from the front lines of iOS 14 
  • 26:57 iOS 15 – how concerned should you really be?
  • 39:18 Books that have helped Joshua on his journey 
  • 31:05 Is it easier to run a business with 8 people or 2 people?

Links and Resources:

Are you ready to scale up your ecommerce business?

If you want to grow your business faster and more profitably, Brand Growth Experts can help. We’ve worked with hundreds of entrepreneurs and marketers to help them stop leaving money on the table and take their businesses to the next level.

From personalized coaching to live workshops, Brand Growth Experts will work with you side-by-side to define your marketing strategy, scale your advertising, and hire the team needed to take your business from six to seven figures, and beyond.

If you’re ready to profitably scale up your business, head over to BrandGrowthExperts.com and learn how we can help.

Sponsor: Klaviyo

Are you working around the clock to build the business you always imagined? Do you want to communicate with your fast growing list of customers in a personalized way, but also get time back to work on the rest of your business?

Do you ever wonder how the companies you admire, the ones that redefine their categories, like Living Proof and Chubbies, do it?

They do it by building relationships with their customers from the very beginning, while also evolving in real time as their customer’s needs change

These companies connect quickly with their customers, collect their information and start creating personalized experiences and offers that inspire rapid purchase…often within minutes of uploading their customer data

Klaviyo empowers you to own the most important thing to any business…the relationship between you and your customers, and the experiences you deliver from the first email to the last promotion.

To learn more about how Klaviyo helps you own your growth, visit www.klaviyo.com/influence.

Sponsor: ShipBob

Storing your inventory, picking and packing boxes all night, and shipping your orders is a huge pain and takes a lot of time. And you’ve gotta do it…either yourself or hand it off to somebody else!

That’s why I’m happy to talk about ShipBob, the global fulfillment leader for ecommerce brands like you. They support over 5,000 brands across nearly 20 fulfillment centers in the US, Canada, and Europe, plus integrate with everybody from Shopify and Facebook to Amazon and Walmart.

This quote from customer Courtney Lee, the founder of Prymal Coffee, says it all: “I felt like I couldn’t grow until I moved to ShipBob. And my CPA even said to me, ‘thank god you switched to ShipBob.’”

I mean…who gets compliments from their accountant? Anyways, fulfillment is crazy time-intensive, so hand it over to the best of the best for fast and affordable shipping around the world. Go to ShipBob.com/Influence and get $500 in free shipping credits.

Form Image

33 Tools & Apps The Fastest-Growing Brands Are Using Right Now

Enter your email to access this list of killer tools for scaling up your ecommerce business

Please enter a valid name and email